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Privacy Policy

Privacy Policy

We safeguard any personal information you share when using our mobile applications (iOS or Android), on our website, or over the phone. This Privacy Policy (the “Policy”) outlines how we collect, use, disclose, and protect your personal data when you access our services or visit our site.

If you plan to enroll in the CozieCars.com Member Rewards program, please review this Policy in full—particularly Section 9, which details additional practices and rules about the Member Rewards data you provide.

This Policy Describes:

  • The entity responsible for processing your Personal Data
  • Which Personal Data we collect and why we collect it
  • With whom your Personal Data may be shared and your rights
  • What security measures we use to protect your data
  • How you can access, update, or delete your Personal Data
  • Your choices regarding how we process your Personal Data
  • How to contact us with questions
  • Special practices for the Member Rewards program
  • Information about California residents’ privacy rights
  • Additional details for EU/EEA users

“Personal Data” refers to any information that can identify you, directly or indirectly—such as your name, gender, date of birth, email address, phone number, payment details, IP address, or browsing information.

This Policy applies only to CozieCars.com platforms and services, not to any third-party websites, mobile applications, or other sources. When interacting with third-party sites, please review their privacy policies separately.

A Note About Updates to This Policy

We reserve the right to modify this Policy at any time to reflect changes in how we process your Personal Data or to comply with legal requirements. Any updates will be posted here, and the effective date will be noted at the top. If substantial changes occur, we will notify you consistent with applicable law.

Section 2 — Responsible Entity for Processing Your Personal Data

CozieCars.com, located at 1106 Waverly Ave, Hottsville, NY 11742, USA, is responsible for collecting and processing your Personal Data. For additional contact information, see Section 8 below.

Section 3 — Personal Data We Collect & Why We Collect It

We collect and process Personal Data in various ways depending on how you interact with our services. Specifically, we collect data when you:

A. Enroll in the Member Rewards Program

  • Member Rewards Account Data: Full Name, Mailing Address, Phone Number, Email, Account Status, Rewards ID, Preferences, Date of Birth (optional), Gender (optional), Payment info (optional).
  • Marketing Preferences Data: Opt-in status, Email Address, Postal Address.
  • Accessibility & Accommodation Data: Disability information, accessibility needs, service animal details.

B. When You Purchase Services or Make a Booking

  • Identifiers: Name, Email, Address, Phone, ID/Passport/Driver’s License.
  • Payment Details: Credit/Debit Card or Digital Wallet info.
  • Reservation Details: Locations, Dates, Times, Vehicle/Service details, Traveler Names, Fare & Taxes, Insurance selections.

Section 4 — With Whom We Share Your Personal Data

We partner with carefully vetted third-party service providers to perform functions on our behalf, including:

  • Program administration
  • Email campaign management
  • Customer data storage & processing
  • Booking fulfillment & ticket issuance
  • Payment processing
  • Travel insurance support
  • Market research

Section 5 — Security Measures

When you make reservations, place orders, or access your account, we use industry-standard encryption (SSL/TLS) to protect your Personal Data in transit. We employ firewalls, intrusion detection systems, and other technical safeguards to prevent unauthorized access, alteration, loss, or disclosure of your information.

Your Member Rewards account information is password-protected. For your security, do not share your password with anyone, and always sign out of your account and close your browser or mobile app when finished.

Although we strive to protect your data, no data transmission over the internet is 100% secure. By transmitting information to us, you acknowledge that you do so at your own risk. Once we receive your data, we take every reasonable measure to protect it on our systems, but we cannot accept liability for any unauthorized disclosure caused by third parties.

Section 6 — Accessing, Updating, Correcting, or Deleting Your Data

If you are a Member Rewards member, you may opt in or out of email communications anytime by updating your preferences in your account dashboard. Simply log in, go to “My Account,” and adjust your communication settings.

You can also update your personal details—such as name, address, phone number, and payment methods—through your Member Rewards profile or by contacting our Member Rewards support team via the details listed in Section 8 below.

Section 7 — Your Choices About How We Use Your Data

You may unsubscribe from marketing emails anytime via account settings, unsubscribe links, or by contacting us.

Section 8 — How to Contact Us

  • Phone: +1 (833) 715-1388
  • Address: 1106 Waverly Ave, Hottsville, NY 11742, USA
  • Email: sales@coziecars.com

Section 9 — Special Privacy Practices for Member Rewards

By enrolling in the Member Rewards program, you agree to supplemental privacy practices. You may cancel membership anytime; unused points will be forfeited.

Section 10 — California Privacy Rights

California residents may request details about our data collection, usage, and deletion. Requests can be submitted via the contact form, phone, or mail.

Section 11 — Additional Information for EU/EEA Users

Legal Bases: Contract, Legitimate Interests, Consent. GDPR Rights: Access, Rectification, Erasure, Restriction, Portability, Objection, Withdrawal of Consent.